Contact information
Weβre here to assist you with any questions, custom orders, or support you may need. At Kesh Gemstone, customer satisfaction is our top priority π
π¬ Customer Support
For all inquiries related to orders, products, customization, or support:
π§ Email: support@keshgemstone.com
π Response Time: Within 24β48 hours (Monday to Saturday)
π Custom Jewelry Inquiries
Looking to create your own unique jewelry piece?
We specialize in custom diamond jewelry design. Share your ideas, inspiration images, or requirements, and our team will bring your vision to life.
π§ Email us with your request and details, and weβll guide you through the design process.
π¦ Order Support
Need help with your order?
Please include the following details in your email for faster assistance:
- Order Number
- Full Name
- Email Address used at checkout
- Brief description of your query
π Shipping & Delivery Support
For tracking updates, shipping concerns, or delivery issues:
- Tracking details are shared after dispatch
- Please check your tracking link before contacting
- For delays or issues, our team will assist you promptly
π Returns & Warranty Support
If you wish to request a return or need help with warranty:
π§ Email us with:
- Order details
- Reason for return or issue
- Photos/videos (if applicable)
Our team will guide you through the process step-by-step.
π Business Hours
π Monday β Saturday: 10:00 AM β 7:00 PM (IST)
π« Sunday & Public Holidays: Closed
π± Stay Connected
Follow us for latest designs, offers, and updates:
- Instagram: @keshgemstone
- Facebook: Kesh Gemstone
β Important Note
- Please allow up to 24β48 working hours for a response
- During peak seasons or holidays, response time may be slightly longer
- Always contact us through official email for secure communication
π Kesh Gemstone Promise
We are committed to providing you with high-quality, authentic diamond jewelry and excellent customer service. Your trust means everything to us.