Terms of service
Last Updated: April 2026
Welcome to Kesh Gemstone. By accessing our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.
📌 1. General Conditions
- By using this website, you confirm that you are at least 18 years of age
- You agree not to use our products or services for any illegal or unauthorized purpose
- We reserve the right to refuse service to anyone at any time
📌 2. Products & Services
- All products are made to order unless stated otherwise
- We specialize in 925 sterling silver jewelry with 14K gold plating
- We deal in natural earth-mined diamonds (HPHT treated where applicable)
- We do not sell solid gold jewelry, loose diamonds, or moissanite
âš Product Representation:
- We strive to display product images and colors as accurately as possible
- Slight variations may occur due to lighting, screen settings, or handmade nature
📌 3. Pricing & Payments
- All prices are listed in USD ($)
- We reserve the right to change prices at any time without notice
- Orders will only be processed after successful payment
- We accept secure payments via Shopify Payments, PayPal, and major cards
📌 4. Order Acceptance & Cancellation
- We reserve the right to cancel or refuse any order
- Orders cannot be canceled once production has started
- In case of cancellation by us, a full refund will be issued
📌 5. Shipping & Delivery
- Processing Time: 4–7 working days
- Delivery Time: 7–12 working days (depending on location)
- We are not responsible for delays caused by:
- Customs clearance
- Courier issues
- Incorrect shipping details
📌 6. Returns & Refunds
- Returns are accepted within 14 days of delivery
- Items must be unused and in original condition
- Custom or resized items are non-returnable
- Buyer is responsible for return shipping
(Please refer to our Return & Refund Policy for full details)
📌 7. Warranty Disclaimer
- We provide warranty coverage for manufacturing defects only
- We are not responsible for damage caused by misuse, accidents, or normal wear
📌 8. Intellectual Property
- All content on this website (images, text, logo, design) is the property of Kesh Gemstone
- Unauthorized use, reproduction, or distribution is strictly prohibited
📌 9. Limitation of Liability
Kesh Gemstone shall not be liable for:
- Any indirect, incidental, or consequential damages
- Losses arising from misuse of products
- Delays or failures caused by external factors beyond our control
📌 10. Accuracy of Information
We strive to ensure all information on our website is accurate. However:
- We do not guarantee that all content is error-free or complete
- We reserve the right to correct errors, inaccuracies, or omissions at any time
📌 11. User Conduct
You agree not to:
- Use the website for fraudulent purposes
- Attempt to hack, disrupt, or misuse our system
- Provide false or misleading information
📌 12. Third-Party Services
We may use third-party services (payment gateways, shipping providers, analytics tools).
We are not responsible for their policies or actions.
📌 13. Privacy Policy
Your use of our website is also governed by our Privacy Policy.
📌 14. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of India.
📌 15. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will be effective immediately upon posting on this page.
📌 16. Contact Information
For any questions regarding these Terms, please contact us:
💎 Kesh Gemstone Commitment
We are dedicated to providing authentic, high-quality diamond jewelry with transparency, trust, and customer satisfaction.