Refund policy

At Kesh Gemstone, every piece of jewelry is carefully handcrafted and inspected before dispatch. We aim to ensure complete customer satisfaction. However, if you are not fully satisfied with your purchase, please review our detailed return and refund policy below.

📦 Return Eligibility

We accept returns under the following conditions:

  • Return request must be made within 14 days of delivery
  • Item must be unused, unworn, and in original condition
  • Item must be returned with:
    • Original packaging
    • Original certification (IGL&I / IGI if applicable)
    • All accessories (if included)

⚠ Any item showing signs of wear, damage, alteration, or misuse will not be eligible for return.

❌ Non-Returnable Items

The following items are strictly non-returnable:

  • Custom-made or personalized jewelry
  • Resized rings or modified items
  • Special discounted or clearance items
  • Items damaged after delivery due to improper use
  • Orders returned without prior approval

🔁 Return Request Process

To initiate a return, please follow these steps:

  1. Email us at support@keshgemstone.com within 14 days of delivery
  2. Provide:
    • Order number
    • Reason for return
    • Clear photos/videos of the item (if required)
  3. Our team will review your request and provide return approval along with instructions

⚠ Returns sent without approval will not be accepted.

🚚 Return Shipping Policy

  • Buyer is responsible for return shipping costs
  • We strongly recommend using a tracked and insured shipping service
  • Kesh Gemstone is not responsible for lost, stolen, or damaged returns

📍 Return address will be shared after approval

🔍 Inspection & Approval

Once we receive your returned item:

  • Our team will inspect the product for condition and authenticity
  • If the item meets our return criteria, the refund will be approved
  • If the item does not meet eligibility, it may be returned back to the customer

💰 Refund Policy

  • Refund will be processed within 3–5 working days after approval
  • Refund will be issued to the original payment method only
  • Processing time may vary depending on your bank or payment provider

❗ Partial Refunds (If Applicable)

Partial refunds may be issued in the following cases:

  • Item returned with minor signs of use
  • Missing original packaging or certification
  • Damage caused during return shipping

🚫 Non-Refundable Charges

  • Original shipping charges are non-refundable
  • Express shipping fees (if selected) are non-refundable
  • Customs duties, taxes, or import charges are non-refundable

🌍 International Orders

  • Buyers are responsible for any custom duties or import taxes
  • We are not responsible for delays caused by customs
  • If a package is refused or not accepted, refund will be processed after deducting shipping and handling costs

⚠ Important Policy Notes

  • We reserve the right to decline returns that do not meet our policy
  • Any fraudulent claims or misuse of the return system may result in refusal of service
  • Kesh Gemstone reserves the right to update this policy at any time

💬 Need Assistance?

Our support team is here to help you.

📧 support@keshgemstone.com

💎 Our Commitment

We take pride in offering natural earth-mined diamond jewelry crafted in 925 sterling silver with 14K gold plating, ensuring quality, authenticity, and customer satisfaction.