Shipping policy
Last Updated: April 2026
At Kesh Gemstone, every piece of jewelry is carefully handcrafted and securely shipped to ensure it reaches you safely and on time. Please review our detailed shipping policy below.
📦 Order Processing Time
- All items are made to order
- Processing Time: 4–7 working days
- Custom or bulk orders may require additional time
⚠ Orders are processed only after successful payment confirmation.
✈ Estimated Delivery Time
Delivery times may vary depending on your location:
- USA: 7–10 working days
- International (Worldwide): 8–12 working days
⚠ Delivery timelines are estimates and may vary due to courier services or customs clearance.
🚀 Shipping Methods
We offer reliable shipping options:
- Standard Shipping: Free on most orders
- Express Shipping: Available at an additional cost (shown at checkout)
🔍 Order Tracking
- Tracking details will be provided within 1–2 working days after dispatch
- You will receive tracking via email or order details page
- Customers are responsible for monitoring shipment status
📦 Packaging
- All items are packed in secure and protective packaging
- Jewelry is delivered in elegant gift-ready boxes 🎁
- Extra care is taken to prevent damage during transit
🌍 Customs Duties & Taxes
- International orders may be subject to import duties, VAT, or taxes
- These charges are determined by your country’s customs authorities
- Buyer is responsible for any applicable duties or taxes
⚠ We are not responsible for delays caused by customs processing.
⚠ Shipping Delays
Delays may occur due to:
- Customs clearance procedures
- Courier service disruptions
- Weather conditions or holidays
- Incorrect or incomplete shipping information
📍 Incorrect Address Policy
- Customers must provide accurate shipping details
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- Re-shipping charges may apply if the package is returned
📦 Lost, Stolen, or Delayed Packages
- We are not responsible for packages marked as delivered by the courier
- In case of delay, we will assist you in tracking the shipment
- If a package is lost in transit, we will work with the courier to resolve the issue
❗ Refused or Undelivered Packages
- If a package is refused or not accepted by the customer:
- Return shipping and handling charges will be deducted from the refund
- Refund will be processed after receiving the returned item
💬 Need Assistance?
If you have any questions regarding shipping, feel free to contact us:
💎 Our Commitment
At Kesh Gemstone, we are committed to delivering your jewelry with care, safety, and reliability, ensuring a smooth shopping experience worldwide.