💳 Payment Policy

At Kesh Gemstone, we ensure a safe, secure, and seamless checkout experience.

✔ Accepted Payment Methods:

• Credit & Debit Cards (Visa, MasterCard, Amex)
• PayPal (Buyer Protection Available)
• Shopify Secure Payments

🔒 Secure Transactions:

All payments are processed through encrypted and secure gateways to protect your personal and financial information.

💰 Currency:

All prices are listed in USD ($). Your bank may apply currency conversion charges if applicable.

⚠ Important Notes:

• Orders are processed only after successful payment confirmation
• Custom-made jewelry cannot be canceled once production has started
• In case of payment issues, please contact us immediately

🚚 Shipping Policy

We proudly offer worldwide shipping with safe and reliable delivery.

📦 Processing Time:

• All items are made to order
• Processing Time: 4–7 Working Days

✈ Delivery Time:

• USA: 7–10 Working Days
• International: 8–12 Working Days

🚀 Shipping Options:

• Standard Shipping (Free)
• Express Shipping (Available at checkout)

🔍 Tracking:

• Tracking details will be provided within 1–2 working days after dispatch
• You can track your order anytime using the provided link

📦 Packaging:

• Each order is carefully packed in secure and elegant packaging
• Suitable for gifting 🎁

🌍 Custom Duties & Taxes

• International orders may be subject to custom duties or import taxes
• These charges are the responsibility of the buyer (if applicable)
• We always try to ensure smooth and hassle-free delivery

📍 Important Information

• Please ensure your shipping address and contact number are correct
• Delivery delays may occur due to customs or unforeseen conditions

💬 Need Help?

If you have any questions regarding payment or shipping, feel free to contact us:

📧 support@keshgemstone.com

💎 Product Warranty

At Kesh Gemstone, we stand behind the quality of our craftsmanship.

✔ 6-Month Warranty Coverage

We offer a 6-month warranty from the date of delivery covering:

• Manufacturing defects
• Stone setting issues (if not caused by damage)
• Structural issues with the ring

❌ Not Covered Under Warranty:

• Normal wear and tear
• Scratches, dents, or accidental damage
• Improper use or mishandling
• Third-party modifications or repairs

If you experience any issue, simply contact us and we will assist you with the best possible solution.

🔄 Returns & Exchanges

We want you to love your purchase. If you're not fully satisfied, we’re here to help.

✔ Return Eligibility:

• Returns accepted within 14 days of delivery
• Item must be unused, unworn, and in original condition
• Must include original packaging & certificate

❌ Non-Returnable Items:

• Custom-made or personalized jewelry
• Resized items
• Items damaged after delivery

💰 Refund Process:

• Refund will be issued after inspection of returned item
• Processing time: 3–5 working days after receiving return
• Refund will be credited to original payment method

🚚 Return Shipping:

• Buyer is responsible for return shipping costs
• We recommend using a tracked and insured shipping service
• We are not responsible for lost return packages

⚠ Important Notes:

• Please contact us before initiating any return
• Unauthorized returns may not be accepted
• Shipping charges are non-refundable
  

🧼 Regular Cleaning

To maintain brilliance, clean your jewelry regularly:

✔ Soak in lukewarm water with mild soap
✔ Gently brush with a soft toothbrush
✔ Rinse thoroughly and dry with a soft, lint-free cloth

⚠ Avoid harsh chemicals, detergents, or abrasive cleaners

🧴 Avoid Chemicals

Diamonds are strong, but the metal and finish need care:

• Remove jewelry before using perfume, lotion, or hairspray
• Avoid contact with bleach, chlorine, or cleaning products
• Take off jewelry before swimming or bathing

🏋️ Remove During Activities

To prevent damage:

• Avoid wearing jewelry during gym, sports, or heavy work
• Remove before sleeping to prevent bending or loosening stones

📦 Proper Storage

Store your jewelry safely to prevent scratches:

✔ Keep in a soft pouch or jewelry box
✔ Store pieces separately to avoid friction
✔ Avoid humidity and direct sunlight

🔍 Regular Check-Ups

We recommend checking your jewelry occasionally:

• Ensure stones are secure in their setting
• If you notice any looseness, contact us immediately

✨ Polishing & Maintenance

Over time, metal may lose shine:

• Use a soft polishing cloth for regular shine
• Professional cleaning is recommended occasionally

💖 Kesh Gemstone Promise

Every piece is crafted with care using natural earth-mined diamonds and premium 925 sterling silver, designed to last with proper care.